Career Opportunity

Job Title: Family Service Counselor 

Pay Range $50 – $125K Annually (Commission) 

Location: Mill Valley, CA 

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Job Summary: 

We are seeking a passionate and service-oriented Family Service Counselor to join our team. This role is ideal for someone who is committed to delivering exceptional client service, maintains a positive “can-do” attitude, and is dedicated to guiding families through sensitive and important decisions related to funeral and cemetery services. As a Family Service Counselor, you will assist clients in both at-need and before-need arrangements, ensuring that their needs are met with the highest level of care and professionalism. 

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Key Responsibilities: 

  1. Communication with Manager: Collaborate with the Manager to establish daily and weekly service and operational needs, ensuring smooth and timely execution of all tasks and services. 
  2. At-Need Funeral and Cemetery Arrangements: Serve as the primary point of contact for at-need funeral and cemetery arrangements, including participation in an on-call rotation to provide after-hours support as needed. 
  3. Before-Need Cemetery Arrangements: Manage and facilitate before-need cemetery arrangements, assisting families in planning for the future and providing guidance on available options. 
  4. Direct Funeral and Memorial Services: Direct funeral and memorial services, ensuring they are conducted with the utmost professionalism, respect, and in alignment with the family’s wishes. 
  5. MIS / CAFÉ & PlotBox Inventory Mapping: Demonstrate basic fluency with MIS, CAFÉ, and PlotBox inventory mapping to accurately track inventory and service details. 
  6. Assistance with Preparation of Decedents: Assist with the respectful preparation of decedents in accordance with established procedures and standards. 
  7. Before-Need Funeral Insurance Sales: Prior experience or willingness to engage in before-need funeral insurance sales to assist families in making future planning decisions is a plus. 
  8. Crematory Operation Experience: Experience in crematory operations is a plus, providing the ability to oversee cremation services and respond to related inquiries. 
  9. Client Relationship Management: Build strong, long-lasting relationships with families, ensuring their needs are met with empathy and professionalism throughout the arrangement process. 
  10. Problem Solving & Coordination: Resolve client concerns and issues as they arise, working with internal teams to ensure all services are delivered smoothly and in a timely manner. 
  11. Other duties as assigned. 

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Qualifications: 

Prior experience in funeral services, cemetery operations, or a related field is preferred. 

Proven ability to provide excellent client service with a compassionate, positive, and professional attitude. 

Strong communication skills, with the ability to guide families through sensitive decisions. 

Basic fluency with MIS, CAFÉ, and PlotBox inventory systems. 

Experience in before-need funeral insurance sales and/or crematory operations is a plus. 

A “can-do” attitude and the ability to remain calm under pressure in challenging situations. 

Detail-oriented with the ability to multitask and prioritize effectively. 

Availability to participate in on-call rotation as needed. 




    Employment Opportunity